The video Lorpon Labels Final Draft features Jeff Summer, VP of Business Development at Lorpon Labels, discussing how the implementation of the Siteline web portal and automation has transformed their business operations.

00:00 – Introduction to Lorpon Labels: Jeff Summer, VP of Business Development, introduces Lorpon Labels as a midsize label converter serving Canada and the Northeast US, focusing on retail environments like beverage, cosmetics, and food.

00:25 – Growth and Automation: Since 2020, the company has scaled to handle four times more production tickets. Jeff notes that automation and the Siteline web portal are essential for any serious digital printer.

00:54 – Customer Portal Features: Clients use the portal for repeat orders, price checking, and direct artwork uploads, allowing them to interact directly with the ERP system on their own schedule.

01:10 – Faster Artwork Proofing: The portal has drastically reduced artwork approval times—sometimes down to just minutes—as customers receive instant notifications on their mobile devices.

01:43 – Giving Time Back to Clients: Jeff emphasizes that the biggest benefit is time; the system can give clients back up to 10 hours a week by streamlining their workflow.

02:04 – Improved Communication & Transparency: Phone inquiries for order status have decreased because real-time shipping and order information is readily available on the portal.

02:24 – Conclusion on Speed and Scaling: The web portal is the “customer-facing side” of their automation, enabling Lorpon Labels to process orders faster, maintain tight delivery times, and scale volume effectively.