Application Support
Application Support That Keeps Your Plant Running
Amtech is part of how your plant works every day, supporting systems that function as packaging ERP software and corrugated manufacturing software across operations; quoting, scheduling, production, inventory, shipping and billing. When something breaks or a question comes up, you need answers fast.
Application Support connects you with people who know Amtech and how packaging plants run, so you can get back to making and shipping product.
If your production is blocked, call Application Support: 215-639-5878
Scope of Our Support
We help you solve issues and answer questions including workflows tied to packaging order management software and packaging inventory management software. That includes day-to-day workflows like scheduling, shop floor updates, inventory/WIP, shipping, invoicing, and job cost.
You also get access to Amtech Engage, a knowledge base where your team can search articles and step-by-step guidance anytime.
How Amtech Helps You
Fast Access to Experienced Support
You reach specialists who understand both the software and packaging workflows.
Clear Case Tracking
When you log a case, you can track status and keep the full history in one place.
Helpful Self-Service
Use Amtech Engage to find answers quickly when you don’t need to wait.
Visibility into Updates
Review releases, patches, and fixes so you know what changed.
Support also extends to systems functioning as manufacturing execution system for packaging environments.
How to Get Support
Log a Case
for questions, errors, or something isn’t working right.
Search Amtech Engage
for quick answers and how-to steps.
Call Us for Urgent Issues
when production is blocked.
Application Support: 215-639-5878
You can also review releases, patches, and fixes if something changed after an update.
Who We Support
Application Support is for any team including organizations using ERP software for packaging companies and broader packaging industry management software that uses Amtech to run daily work, operations, production, customer service, scheduling, warehouse, shipping and accounting.
Platinum Software Support
Platinum Software Support is for teams that want ongoing help, not just case-by-case support.
It adds regular check-ins, workflow reviews, priority handling, and quarterly training so your system use stays aligned with your business goals.
Contact your Account Manager or our Application Support team if you’d like to further explore our Platinum Support offering.
Supports long-term alignment with packaging industry digital transformation software strategies.
Reliable Support for Your Day-to-Day Operations
When your schedule and shop floor depend on the system, support can’t be a guessing game.
Application Support gives your team the help, guidance, and tools to keep work moving.
Ensuring continuity across packaging production planning software and plant-level systems.
