Effective 7/1/2026

SOFTWARE TERMS AND CONDITIONS 

This Software Terms and Conditions Agreement, together with all executed Order Forms (as defined below) (collectively, this “Agreement”), constitutes a binding agreement between Amtech LLC, a Delaware corporation (“Amtech”) and the customer identified on the Order Form(s) (“Customer”) (each, a “Party” and together, the “Parties”). This Agreement governs Customer’s access to and use of the Amtech software products and associated services identified in the Order Form(s) (the “Services”). By executing an Order Form, or otherwise using the Services, Customer accepts and agrees to be bound by this Agreement. 

1. Definitions. As used in this Agreement, the following terms will have the following meanings. Additional terms are defined in the Sections in which they first appear.

1.1 “Affiliate” means, with respect to either Party, any entity that directly or indirectly controls, is controlled by or is under common control with such Party (but only for so long as such control exists), where “control” means the ownership of more than 50% of the outstanding shares or securities representing the right to vote in the election of directors or other managing authority of such entity, or any other ability to select such directors or managing authority by law or contract.  

1.2 “Aggregated Statistics” means data and information related to Customer’s use of the Services, including statistical and performance information related to the provision and operation of the Services, that has been de-identified such that it does not identify Customer, any Licensed User, or any Customer-specific confidential business information. Aggregated Statistics include, without limitation, de-identified usage patterns, trend data, performance metrics, and insights derived from the operation of the Services, whether such data has been combined or aggregated with data from other sources. 

1.3 “AI-Enabled Capabilities” means any features, functionalities, or capabilities of the hosted Services that utilize artificial intelligence, machine learning, natural language processing, or similar technologies to generate, analyze, transform, or process data or content. 

1.4 “AI Input” means any data, prompts, queries, instructions, or other content submitted by Customer or a Licensed User to the AI-Enabled Capabilities. 

1.5 “AI Output” means any data, content, results, analyses, recommendations, or other materials generated by the AI-Enabled Capabilities in response to AI Input. 

1.6 “Confidential Information” means all nonpublic information disclosed by either Party, its Affiliates, or their agents (as applicable, such entities collectively, the “Disclosing Party”) to the other Party, its Affiliates, or their agents (collectively, the “Receiving Party”) in connection with this Agreement that is designated as confidential or that, given the nature of the information or the circumstances surrounding its disclosure, reasonably should be considered as confidential. “Confidential Information” does not include any information that (a) is or becomes generally known to the public without breach of this Agreement; (b) was known by the Receiving Party prior to its receipt from the Disclosing Party; (c) is disclosed to the Receiving Party from any third party, except where the Receiving Party knows, or reasonably should know, that such disclosure constitutes a wrongful or tortious act; or (d) is independently developed by the Receiving Party without use of or reference to any Confidential Information of the Disclosing Party. Without limiting the generality of the foregoing, (i) the Services, Documentation, and Service Items are Amtech’s Confidential Information; and (ii) the Customer Data is Customer’s Confidential Information. 

1.7 “Customer Data” means information, data, and/or files received from Customer or a Licensed User by or through the Services in connection with this Agreement, including AI Input and AI Output. Customer Data expressly excludes Aggregated Statistics.  

1.8 “Documentation” means the most recent versions of manuals, handbooks, guides, and other documentation related to the Services that is provided or otherwise made available to Customer by Amtech, either electronically or in hard copy form, in connection with this Agreement. 

1.9 “Effective Date” means the date upon which Customer is bound by this Agreement as described above.

1.10 “Licensed User” means (a) employees of Customer who are authorized by Customer to use the Services; and (b) contractors of Customer (and such contractors’ employees) who have been approved by Amtech in writing in advance to use the Services on Customer’s behalf; provided, however, that such contractor(s) and its/their employee(s) are only “Licensed Users” to the extent their use of the Services is made on behalf of, and solely for the benefit of, Customer. Any other use of the Services by such contractors or any of their employees is unlicensed and is hereby expressly prohibited. 

1.11 “Model Training” means the use of data to develop, train, retrain, fine-tune, or otherwise improve any machine learning model, algorithm, neural network, or similar artificial intelligence system, whether for general availability or for use in connection with the AI-Enabled Capabilities, but excluding real-time inference processing performed solely in response to a Licensed User’s use of the AI-Enabled Capabilities in the ordinary course. 

1.12 “Order Form” means an Amtech quotation or other document executed by the Parties from time to time setting forth the Services and Service Items being purchased by Customer, and the scope of use, pricing, payment terms, and other relevant terms relating thereto. Each Order Form will be a part of and be governed by this Agreement once executed. In the event of a conflict between the terms of this Agreement and an Order Form, the Order Form will control to the extent of the conflict but solely for purposes of that Order Form. 

1.13 “Personal Information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable natural person, including as such term (or any analogous term, such as “personal data,” “personally identifiable information,” or similar) is defined under applicable data protection or privacy law. 

1.14 “Service Items” means deliverables or other materials developed in connection with the configuration, implementation, and/or support or performance of the Services, including any technology, documentation, software, and procedures developed, conceived or introduced by or on behalf of Amtech, as well as any designs, inventions, methodologies, techniques, discoveries, know-how, show-how, and works of authorship, all United States and foreign patents issued or issuable thereon, all copyrights and other rights in works of authorship, database designs, machine learning items, trade secrets, trademarks, trade names, and other forms of corporate or product identification, and any division, continuation, modification, enhancement, or derivative work of any of the foregoing. 

2. Services. 

2.1 Generally. In consideration for the payment of all fees and subject to Customer’s ongoing compliance with the terms of this Agreement, Amtech or its Affiliates will use commercially reasonable efforts to provide the Services set forth in the executed Order Form(s). Customer will use the Services solely as described in the Documentation and Order Form(s). Amtech retains the right to modify and update the Services, including to deprecate or discontinue features or functionality of the Services, provided that no modifications or updates will materially degrade the Services as described in the applicable Documentation and Order Form(s) without Customer’s prior written consent.  

2.2 Subcontractors. Amtech may engage subcontractors (including third-party artificial intelligence infrastructure providers, model hosts, or similar service providers) to assist in the provision of the Services, provided that Amtech will (a) ensure that such subcontractors are bound by written obligations of confidentiality and data protection at least as protective of Customer’s Confidential Information as set forth in this Agreement; (b) contractually prohibit such subcontractors from (i) using Customer Data (including AI Input and AI Output) for any purpose other than performing the subcontracted services on behalf of Amtech, and (ii) conducting Model Training on Customer Data for such subcontractor’s own benefit or for the benefit of any third party; and (c) be responsible for any breaches of this Agreement caused by the actions or inactions of such subcontractors. 

2.3 Restrictions. Customer will not, and will not encourage or permit any other person to: (a) make any Service, Documentation, or Service Item available to anyone other than its Licensed Users, or use the Services, Documentation, or Service Items for the benefit of anyone other than Customer, unless expressly stated otherwise in an Order Form or the Documentation; (b) sell, resell, license, sublicense, distribute, rent, or lease the Services, Documentation, or Service Items or include any of the foregoing in a service bureau or outsourcing offering; (c) use the Services, Documentation, or Service Items to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights; (d) use the Services, Documentation, or Service Items to store or transmit Malicious Code (defined below); (e) interfere with or disrupt the integrity or performance of the Services, Documentation, or Service Items or third-party data contained therein; (f) attempt to gain unauthorized access to the Services, Documentation, or Service Items or their related systems or networks; (g) use the Services, Documentation, or Service Items to access, copy, or use any Amtech Confidential Information or other intellectual property except as permitted under this Agreement or the Documentation; (h) modify, copy, or create derivative works of the Services, Documentation, or Service Items or any part, feature, function, or user interface thereof; (i) frame or mirror any part of the Services, Documentation, or Service Items, other than framing on Customer’s own intranets for its own internal business purposes or as permitted in the Documentation; or (j) disassemble, reverse engineer, or decompile the Services, Documentation, or Service Items or access any of them to: (i) build a competitive product or service; (ii) build a product or service using similar ideas, features, functions or graphics of the Services, Documentation, or Service Items; (iii) copy any ideas, features, functions or graphics of the Services, Documentation, or Service Items; or (iv) determine whether the Services, Documentation, or Service Items are within the scope of any patent. For purposes of this Agreement, “Malicious Code” means code, files, scripts, agents, or programs intended to do harm, including, for example, viruses, worms, time bombs, and Trojan horses. 

2.4 Scope of Use. The fee for Services may be priced based on certain metrics (e.g. Licensed Users) as set forth in an Order Form. Customer may only expand its use of the Services upon payment of additional fees at Amtech’s then-current rates. Any such fees for additional scope of use will be immediately due and payable. 

2.5 Third-Party Software. Certain software included in, distributed with, or downloaded in connection with the Services may comprise third-party proprietary software products that are subject to separate license terms (“Third-Party Software”). Such Third-Party Software may include software or software components that are derived, in whole or in part, from software that is distributed as free software, open source software, or under similar licensing or distribution models (“Open Source Software,” together with Third-Party Software, “External Software”). Customer’s use of External Software is subject in all cases to the applicable licenses from the External Software provider, which will take precedence over the rights and restrictions granted in this Agreement solely with respect to such External Software. Customer will comply with the terms of all applicable Third-Party Software and Open Source Software licenses, if any. Copyrights to Open Source Software are held by their respective copyright holders indicated in the copyright notices in the corresponding source files. AMTECH IS NOT RESPONSIBLE OR LIABLE TO CUSTOMER OR ANY THIRD PARTY RELATING TO EXTERNAL SOFTWARE. WITHOUT LIMITING THE FOREGOING, AMTECH PROVIDES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO SUCH EXTERNAL SOFTWARE, INCLUDING WITH RESPECT TO FUNCTIONALITY OF SUCH EXTERNAL SOFTWARE WITH THE SERVICES. 

2.6 Suspension. Notwithstanding anything to the contrary in this Agreement, Amtech may temporarily suspend Customer’s and/or any or all Licensed Users’ access to any portion or all of the Services if: (a) Amtech reasonably determines that (i) there is a threat or attack on any of the Amtech’s Confidential Information or other intellectual property; (ii) Customer’s or any Licensed User’s access to or use of the Services disrupts or poses a security risk to the Services, Amtech, or to any other customer or vendor of Amtech; (iii) Customer, or any Licensed User, is accessing or using the Services for fraudulent or illegal activities; (iv) subject to applicable law, Customer has ceased to continue its business in the ordinary course, made an assignment for the benefit of creditors or similar disposition of its assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution, or similar proceeding; or (v) Amtech’s provision of the Services to Customer or any Licensed User is prohibited by applicable law; (b) any vendor of Amtech has suspended or terminated Amtech’s access to or use of any third-party services or products required to provide the Services to Customer; or (c) in accordance with Section 6.1 (any such suspension described in subclauses (a), (b), or (c), a “Service Suspension”). Amtech will use commercially reasonable efforts to provide written notice of any Service Suspension to Customer and to provide updates regarding resumption of the Services following any Service Suspension. Amtech will use commercially reasonable efforts to resume the Services as soon as reasonably possible after the event giving rise to the Service Suspension is cured. Amtech will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that Customer or any Licensed User may incur as a result of a Service Suspension. 

2.7 Service Levels. Subject to the terms and conditions of this Agreement, Amtech will use commercially reasonable efforts to make hosted Services available in accordance with the service availability levels set forth in Exhibit A (which Exhibit is hereby incorporated herein by reference) (“Service Levels”). 

3. Customer Obligations.  

3.1 Equipment. Except as set forth in an Order Form, Customer will be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access, receive, or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers, and the like (collectively, “Equipment”). Customer will also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords), and files, and for all uses of Customer’s account or the Equipment with or without Customer’s knowledge or consent. 

3.2 Customer-Provided Materials. Customer agrees to provide Amtech with reasonable access to Customer materials, personnel, Equipment, and facilities to the extent such access is necessary for Amtech to perform its obligations under this Agreement. To the extent that Customer does not timely provide the foregoing access, Amtech will be excused from performance until such access is provided. Customer hereby grants Amtech a limited right to use any Customer materials provided to Amtech in connection with this Agreement (the “Customer-Provided Materials”) for the purpose of providing the Services. Customer represents and warrants that it has all rights, licenses, and consents necessary to provide the Customer-Provided Materials to Amtech for use in connection with, and for the purposes contemplated by, this Agreement (including any consents required by applicable data protection regulation, rules, or laws). For the avoidance of doubt, as between Customer and Amtech, Customer owns and will retain ownership (including all intellectual property rights) in and to the Customer-Provided Materials. 

3.3 Order Forms. Customer will comply with any additional Customer responsibilities set forth in an Order Form. 

4. Confidentiality. 

4.1 Confidential Information. Each Party will (a) secure and protect the other Party’s Confidential Information using the same degree or greater level of care that it uses to protect such Party’s own confidential information, but no less than a reasonable degree of care; (b) use the Confidential Information of the other Party solely to perform its obligations or exercise its rights under this Agreement; (c) only allow those employees, agents, attorneys, consultants and independent contractors (collectively “Representatives”) who (i) have a need to access such Confidential Information, and (ii) are bound by confidentiality obligations consistent with the terms of this Agreement, to have access to the Confidential Information of the Disclosing Party; and (d) not transfer, display, convey, or otherwise disclose or make available all or any part of such Confidential Information to any third party (excluding Representatives consistent with this Agreement). A Party may disclose the other Party’s Confidential Information to the extent required by applicable law, regulation, or order of a court or other governmental entity. In such event, the Party obligated to comply with such law, regulation, or order will notify the other Party of such obligation as soon as possible and, if legally permissible, in sufficient time to allow the other Party to respond or object to the disclosure. 

4.2 Effect of Termination.  On the expiration or termination of this Agreement, the receiving Party will promptly return to the disclosing Party all copies, whether in written, electronic, or other form or media, of the disclosing Party’s Confidential Information, or destroy all such copies and certify in writing to the disclosing Party that such Confidential Information has been destroyed. Each Party’s obligations of non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire 3 years after the date first disclosed to the receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law. 

5. Proprietary Rights and Personal Information. 

5.1 Amtech Intellectual Property. As between the Parties, Amtech solely and exclusively owns Amtech Intellectual Property and, other than as expressly set forth in this Agreement, no right, title, or interest in or to Amtech Intellectual Property is or is intended to be granted to Customer. “Amtech Intellectual Property” means (a) all intellectual property authored, invented, or otherwise created or reduced to practice by Amtech (including the Services, Documentation, Service Items, and Aggregated Statistics), and (b) any and all worldwide rights in any of the foregoing (including copyrights, moral rights, patent rights, trade secret rights, trademark rights) existing now or in the future, and any and all applications and registrations therefor. All other rights in and to Amtech Intellectual Property are expressly reserved by Amtech.  

5.2 Aggregated Statistics.  Notwithstanding anything to the contrary in this Agreement, Amtech may monitor Customer’s use of the Services and collect and compile Aggregated Statistics, including as based on Customer Data input into the Services. Customer hereby assigns to Amtech all rights, title, and interest in and to the Aggregated Statistics, including all intellectual property rights relating thereto. Customer agrees that Amtech may (i) make Aggregated Statistics publicly available in compliance with applicable law, and (ii) use Aggregated Statistics for any purpose to the extent and in the manner permitted under applicable law. For the avoidance of doubt, the compilation of Aggregated Statistics does not constitute Model Training. 

5.3 Customer Intellectual Property. As between the Parties, Customer solely and exclusively owns all rights, title, and interest, including all intellectual property rights, in and to the Customer Data and the Customer-Provided Materials. Customer hereby grants Amtech and its Affiliates a non-exclusive, non-transferable (except as permitted under Section 11.11), royalty-free license to use and otherwise process Customer Data solely as follows: (a) to provide, operate, secure, support, and maintain the Services (including processing AI Input through the AI-Enabled Capabilities and delivering AI Output to Customer or Licensed Users) in accordance with this Agreement; (b) to compile Aggregated Statistics in accordance with Section 5.2; (c) to use de-identified AI Input and AI Output for purposes of improving, optimizing, and enhancing the Services, developing internal performance metrics and benchmarks, and conducting internal research and analytics; and (d) to enforce this Agreement and exercise such other rights as are expressly granted under this Agreement. For the avoidance of doubt, AI Output generated by the AI-Enabled Capabilities using Customer Data or AI Input will be treated as Customer Data and Customer’s Confidential Information. Amtech will not use Customer Data (including AI Input and AI Output) for any purpose not expressly authorized under this Section 5.3. Nothing in this Agreement will be construed to grant Customer any right, title, or interest in or to Amtech’s underlying models, algorithms, software, methodologies, or general knowledge, including any improvements thereto, which will remain Amtech Intellectual Property regardless of whether such models, algorithms, software, methodologies, or general knowledge were informed by or developed in connection with the processing of Customer Data. 

5.4 Model Training Restrictions. Amtech will not, and will not permit any subcontractor or third-party provider to, conduct Model Training on Customer Data (including AI Input and AI Output) unless: (a) Customer has provided prior written consent (which may be granted via an Order Form, a separate written addendum, or other written instrument executed by Customer); (b) such Model Training is performed exclusively on Aggregated Statistics that have been compiled in accordance with Section 5.2 and do not identify Customer, any Licensed User, or include Customer’s Confidential Information; or (c) such Model Training is performed on de-identified AI Input or AI Output from which all information identifying Customer, any Licensed User, and Customer’s Confidential Information has been removed, and is conducted solely for the purpose of improving, optimizing, or enhancing the Services or the AI-Enabled Capabilities. Any consent granted by Customer under clause (a) may be revoked by Customer upon thirty (30) days’ prior written notice to Amtech, and Amtech will cease such Model Training within a commercially reasonable period following receipt of such notice; provided, however, that revocation of consent will operate on a prospective basis only and will not require Amtech to retrain, modify, or destroy any model, algorithm, or system that was developed or improved through Model Training conducted in accordance with Customer’s consent prior to the effective date of such revocation. Amtech will not combine Customer Data with data from other customers for purposes of Model Training except to the extent such data has first been aggregated and stripped of any information that could identify Customer, its Licensed Users, or Customer’s Confidential Information. Any model, algorithm, or system developed or improved through permitted Model Training on Aggregated Statistics or de-identified data pursuant to this Section 5.4 will constitute Amtech Intellectual Property; provided, however, that no such model, algorithm, or system will be capable of regenerating, reconstructing, or reverse-engineering Customer Data or Customer’s other Confidential Information. 

5.5 Personal Information.  

Where Personal Information is included in Customer Data or otherwise submitted to or through the Services, Customer’s and Amtech’s respective rights and obligations with respect to such Personal Information will be as set forth in Section 5.6. Where Personal Information is provided by or on behalf of Customer to Amtech in connection with this Agreement for general business purposes (and not through the Services), Amtech will treat that information in accordance with its general privacy policy (currently located at: https://www.amtechsoftware.com/privacy-policy/). 

5.6 Protection of Personal Information. 

Where Customer’s use of the hosted Services involves the processing of Personal Information by Amtech on Customer’s behalf, the Parties acknowledge that Customer will act as the controller (or equivalent designation under applicable data protection or privacy law) and Amtech will act as the processor (or equivalent designation under applicable data protection law) with respect to such Personal Information. To the extent required by applicable data protection law, the Parties will enter into a data processing agreement or addendum (“DPA”) that sets forth the subject matter, duration, nature, and purpose of the processing, the types of Personal Information processed, the categories of data subjects, and the rights and obligations of each Party with respect to such processing.  

Regardless of whether a DPA is in place, Amtech will: (i) process Personal Information received through the hosted Services only in accordance with Customer’s documented instructions and solely for the purpose of providing the Services; (ii) not sell, share (as defined under applicable law), or use Personal Information for any purpose other than performing its obligations under this Agreement; (iii) ensure that Amtech personnel authorized to process Personal Information are subject to appropriate obligations of confidentiality; and (iv) implement and maintain the Safeguards described in Section 5.7 and Exhibit B with respect to such Personal Information. 

Customer is solely responsible for determining whether its intended use of the Services involves the processing of Personal Information and for ensuring that any submission of Personal Information to or through the Services complies with all applicable data protection and privacy laws, including obtaining all necessary consents, authorizations, and legal bases required for the lawful transfer and processing of such Personal Information by Amtech. 

5.7 Data Security Safeguards. Amtech will establish and maintain commercially reasonable administrative, technical, and physical safeguards (“Safeguards”) designed to protect against the destruction, loss, unauthorized access, or alteration of Customer Data in the possession or under the control of Amtech or to which Amtech has access in connection with this Agreement. Without limiting the generality of the foregoing, the Safeguards for hosted Services will include the measures set forth in Exhibit B (Data Security Safeguards) and will, at a minimum: (a) encrypt Customer Data (including AI Input and AI Output) in transit and at rest using industry-standard encryption protocols; (b) enforce least-privilege access controls for all Amtech personnel and systems that access Customer Data; (c) require multi-factor authentication for administrative access to systems that store or process Customer Data; (d) maintain logging and monitoring of access to and use of Customer Data, including interactions with the AI-Enabled Capabilities, with logs retained for a minimum of twelve (12) months; (e) implement logical tenant segregation such that Customer Data is not commingled with data of other customers in a manner that permits unauthorized cross-tenant access; and (f) maintain a vulnerability management program that includes regular scanning, patching, and penetration testing of systems used to provide the hosted Services (including AI-Enabled Capabilities). Amtech will review and update the Safeguards no less than annually to reflect changes in technology, threats, and applicable law. 

5.8 AI Data Retention. Amtech will retain AI Input and AI Output only for so long as reasonably necessary to provide the Services and fulfill its obligations under this Agreement. Unless a different retention period is specified in an Order Form, Amtech will upon termination or expiration of this Agreement, delete or return all AI Input and AI Output in accordance with Section 7.6; provided, however, that the foregoing obligation will not require Amtech to delete or return: (i) any data that has been incorporated into Aggregated Statistics compiled in accordance with Section 5.2 or that is embedded in models, algorithms, or systems developed through permitted Model Training in accordance with Section 5.4; (ii) copies of AI Input or AI Output retained in automated backup or archival systems, provided that such copies will be deleted in the ordinary course of backup rotation and will remain subject to the confidentiality and data protection obligations of this Agreement until deletion; or (iii) copies of AI Input or AI Output that Amtech is required to retain by applicable law, regulation, or order of a court or governmental authority, provided that such retention will be limited to the minimum extent and duration required and such data will remain subject to the confidentiality and data protection obligations of this Agreement. In the event that Personal Information is included in AI Input or AI Output (or any other Customer Data), Customer will promptly notify Amtech upon becoming aware of such inclusion to the extent such Personal Information was not previously authorized for processing under Section 5.6, and Amtech will use commercially reasonable efforts to delete such unauthorized Personal Information. 

5.9 Customer Responsibilities for AI-Enabled Capabilities. Customer acknowledges and agrees that: (a) Customer is solely responsible for determining the suitability of the AI-Enabled Capabilities for Customer’s intended use cases and for ensuring that such use cases comply with all applicable laws, regulations, and industry standards; (b) AI Output is generated by automated systems and may contain errors, inaccuracies, or incomplete information, and Customer will implement appropriate human review and oversight before relying on AI Output for material business, legal, financial, medical, or other consequential decisions; (c) unless expressly authorized by Amtech in writing (including via an Order Form or separate written addendum), Customer will not submit to the AI-Enabled Capabilities any data that (i) constitutes Personal Information, (ii) is subject to governmental regulations, such as protected health information, or (iii) is otherwise prohibited from processing under applicable law or regulation; and (d) Customer’s indemnification obligations under Section 9.4 extend to any claims arising from Customer’s selection of use cases for, submission of AI Input to, or reliance on AI Output from, the AI-Enabled Capabilities, including any claims arising from Customer’s unauthorized submission of Personal Information in violation of this Agreement. 

5.10 Feedback. If Customer provides Amtech any feedback, suggestions, recommendations, or other input, or makes any improvements, enhancements, or modifications, relating to the Services, Documentation, or any Service Items (collectively, “Feedback”), then Customer agrees to assign and hereby does assign to Amtech all rights, title, and interest in and to such Feedback. To the extent any Feedback cannot be assigned as described in the preceding sentence, Customer hereby grants to Amtech and its Affiliates a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, sublicensable license to reproduce, perform, display, distribute, modify, create derivative works of, make, have made, use, sell, offer to sell, import, and otherwise freely exploit or dispose of such Feedback, and any modifications, derivative works, or implementations thereof and any product, software, or service that incorporates, is combined with or uses, or is marketed for use in combination with, any of the foregoing, in Amtech’s sole discretion and without compensation to or attribution of Customer or any third party. 

6. Payment of Fees. 

6.1 Invoicing and Payment. Amtech will invoice Customer based upon the pricing set forth in the applicable Order Form. Except as otherwise expressly agreed in the Order Form, Customer will pay all amounts in any such invoice no later than thirty (30) calendar days from the date of the invoice. If Customer’s use of the Services exceeds the usage limitations set forth on the Order Form or otherwise requires the payment of additional fees, Customer will be billed for such usage and Customer agrees to pay the additional fees in the manner provided herein. All payments will be made in USD. Payments made under this Agreement after their due date will incur interest at a rate equal to one and one-half percent (1.5%) per month or the highest rate permitted by applicable law, whichever is lower. Amtech reserves the right to immediately suspend or terminate Customer’s access to the Services in the event the fees due and payable by Customer are more than thirty (30) days late. Customer will be responsible for reasonable costs associated with collection of overdue amounts, including without limitation, reasonable attorneys’ fees and court costs. If Customer believes that Amtech has billed Customer incorrectly, Customer must contact Amtech no later than sixty (60) days after the closing date on the first billing statement in which the error or problem appeared in order to receive an adjustment or credit. Except as expressly set forth in the applicable Order Form, all fees are non-refundable. 

6.2 Annual Increases for Subscriptions. Unless otherwise agreed in an Order Form, following the Initial Subscription Term (defined below), Amtech may increase the fees at any time; provided, however, that any such increase will not occur more than once in a consecutive twelve (12) month period.  Annual increases will be in accordance with Amtech’s pricing and policies in effect at the time of renewal, which will become effective beginning upon the first day of the next Subscription Renewal Term (defined below). Amtech will notify Customer of any increase at least sixty (60) days prior to the expiration of the then-current subscription period. Such notice may be in the form of an invoice or any other form of notice used by Amtech to communicate with Customer. If Customer objects to the increase, Customer may elect to not renew its subscription.  

6.3 Expenses. Customer will reimburse Amtech for all reasonable travel, lodging, and out-of-pocket expenses incurred by Amtech in connection with providing the Services under this Agreement. 

6.4 Taxes. All fees are exclusive of taxes. Except for taxes based on Amtech’s income generally, Customer will be responsible for all taxes and fees that arise in any jurisdiction, however designated, imposed on, incident to, or based upon the provision, sale, receipt, or use of the Services, or otherwise in connection with this Agreement. 

7. Term; Termination; Effect of Termination.  

7.1 Agreement Term. This Agreement commences on the Effective Date and will continue thereafter, unless sooner terminated as set forth in this Agreement (the “Term”). 

7.2 Order Term. The term of each Order Form will begin on the effective date of the Order Form and will continue for the period specified therein (the “Order Term”), subject to termination or non-renewal as described in this Section 7. If no term is specified, the Order Form will remain in force for one (1) year or, if the Services are provided on a subscription basis, the duration of the subscription, whichever is longer. On the expiration of the initial Order Term, the Order Term will be automatically extended for successive 1-year terms, unless earlier terminated pursuant to this Agreement’s express provisions or either Party gives the other Party written notice of non-renewal at least ninety (90) days prior to the expiration of the then-current term.  

7.3 Subscription Term. For Services provided on a subscription basis, Customer’s subscription begins on the “Subscription Effective Date,” which is either (a) the effective date of the Order Form; or (b) an alternate date mutually agreed by the Parties in writing. Unless the Order Form specifies a different period, Customer’s initial subscription for the applicable Services (the “Initial Subscription Term”) is one (1) year, which begins on the Subscription Effective Date and ends on the first anniversary thereof. Unless otherwise agreed in the Order Form, at the end of the Initial Subscription Term, the subscription will automatically renew for successive 1-year renewal periods (each, a “Subscription Renewal Term” and together with the Initial Subscription Term, the “Subscription Term”) unless and until (i) either Party provides the other Party written notice of non-renewal at least sixty (60) days before the expiration date of the Subscription Term; or (ii) this Agreement is terminated in accordance with this Section 7. 

7.4 Termination. Either Party may terminate this Agreement immediately upon written notice in the event that the other Party: (a) materially breaches this Agreement (including an Order Form) and fails to cure such breach within thirty (30) days after receipt of written notice of the same, except in the case of Customer’s failure to pay fees when due, which must be cured within ten (10) days after receipt of written notice from Amtech; or (b) experiences a Bankruptcy Event. Without limiting any rights or remedies available to Amtech under the preceding sentence, Amtech will also have the right to terminate this Agreement immediately upon notice in the event Customer violates Sections 2.3, 2.4, 4, or 11.11. For purposes of this Agreement, “Bankruptcy Event” means: (i) voluntary or involuntary proceedings by or against a Party are instituted in bankruptcy or under any insolvency law; (ii) a receiver or custodian is appointed for a Party; (iii) proceedings are instituted by or against a Party for corporate reorganization or the dissolution of such Party, which proceedings, if involuntary, have not been dismissed within sixty (60) days after the date of filing; (iv) a Party makes an assignment for the benefit of creditors; or (v) substantially all of the assets of a Party are seized or attached and not released within sixty (60) days thereafter. In addition, either Party may terminate this Agreement for convenience upon thirty (30) days’ notice at any time while there are no Order Forms in effect.  

7.5 Effect of Termination. Upon termination or expiration of this Agreement for any reason: (a) all licenses granted under this Agreement will immediately terminate and Customer will immediately cease any and all use (including any use by its Licensed Users) of the Services, Documentation, and Service Items; (b) Amtech’s obligation to provide the Services will immediately terminate; (c) Customer will pay in full for the Services up to and including the end of the Order Term; and (d) Customer will, within ten (10) days following termination or expiration of this Agreement, (i) destroy or return to Amtech, at Amtech’s option and direction, all magnetic media or tangible items and material in Customer’s possession, custody, or control containing any Amtech Confidential Information; and (ii) certify such return or destruction in writing to Amtech. Customer further agrees that, notwithstanding any certification required by this Section, the confidentiality terms in Section 4 above will, upon termination or expiration of this Agreement for any reason, continue in full force and effect with respect to Amtech Confidential Information and will continue to be binding upon Customer following such termination. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE SERVICES, DOCUMENTATION, AND SERVICE ITEMS MAY CONTAIN DISABLING CODE THAT (EITHER AUTOMATICALLY OR AT AMTECH’S CONTROL) WILL RENDER THEM (AND RELATED DATA) UNUSABLE UPON TERMINATION OR CUSTOMER’S BREACH OF THIS AGREEMENT. Sections 1, 4, 5, 7.5, 7.6, 8.3 and 9–11 will survive the termination or expiration of this Agreement. 

7.6 Return of Customer Data; Transition Assistance. Upon termination or expiration of this Agreement for any reason other than Customer’s breach of this Agreement, Amtech will act in good faith and will continue to provide the Services up to the effective date of termination or expiration to wind down the relationship in an orderly manner and to avoid disruption to Customer or its business. Amtech will make available to Customer or Customer’s designee, at no additional charge, for a period of (30) days following termination or expiration of this Agreement, the Customer Data then in Amtech’s possession. Upon request of Customer and at Customer’s sole expense, Amtech will provide, at its then-standard rates, one or more additional periods of data storage and/or transition services to assist Customer with its transition plans. 

8. Limited Warranties.  

8.1 Mutual Warranties. Each Party represents and warrants to the other Party that: (a) it is duly organized, validly existing, and in good standing as a corporation or other entity under the applicable laws of the jurisdiction of its incorporation or other organization; (b) it has the full right, power, and authority to enter into, and to perform its obligations and grant the rights and licenses it grants or is required to grant under, this Agreement; (c) the execution of an Order Form by its representative whose signature is set forth in such Order Form has been duly authorized by all necessary corporate or organizational action of such Party; and (d) this Agreement will constitute the legal, valid, and binding obligation of such Party, enforceable against such Party in accordance with its terms. 

8.2 Limited Warranty. Amtech represents and warrants to Customer that: (a) the Services will (i) conform in all material respects to the Documentation, and (ii) be available in accordance with the Service Levels when accessed and used in accordance with this Agreement and the Documentation; and (b) Amtech will use reasonable measures to prevent the introduction of any Malicious Code into Customer’s operating environment through the Services using reasonable care to detect and eliminate any such Malicious Code. If Malicious Code is introduced into Customer’s system or operating environment due to a breach by Amtech of its obligations in the preceding sentence, Amtech will: (x) remove such Malicious Code from the affected system and provide to Customer a “clean” operating system that is free from the Malicious Code; (y) assist Customer to reduce the effects of any such Malicious Code; and (z) work diligently with Customer to restore any data lost or damaged by the Malicious Code to the extent caused by Amtech’s breach of this Agreement, at Amtech’s cost and expense. The Service Levels provide for certain remedies in case of unavailability of the Services above permitted thresholds (including credits or offsets to be applied toward or against amounts owed by Customer to Amtech). Except in case of Amtech’s gross negligence, willful misconduct, or willful breach, and except in the case of third-party claims giving rise to a claim for indemnification under Section 9, the remedies set forth in the Service Levels are Customer’s sole remedies and Amtech’s sole liability regarding uptime failures or unavailability of any Services.  

8.3 Exclusive Remedy.  Except as set forth in the Service Levels, Customer’s sole and exclusive remedy for any breach of the warranties set forth in Section 8.2 or in an Order Form will be to notify Amtech of the applicable non-conformity, in which case Amtech will use commercially reasonable efforts to correct such non-conformity by re-establishing access to the Services or re-performing the Services, as applicable. Notwithstanding the foregoing, Amtech will not be responsible for any non-conformity that arises as a result of (a) any act or omission of Customer, including a failure to use the Services in conformance with the Documentation and this Agreement; (b) any person other than Amtech making modifications to the Services in any way without Amtech’s prior written consent; or (c) any failure of any component of hardware, software, or other materials not supplied by Amtech under this Agreement. 

8.4 DISCLAIMER. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 8.2 ABOVE OR IN AN ORDER FORM, THE SERVICES, DOCUMENTATION, AND SERVICE ITEMS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND Amtech AND ITS LICENSORS MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, INDUSTRY STANDARD, OR STATUTORY. IN PARTICULAR, ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE EXPRESSLY EXCLUDED. Amtech DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS: (A) THAT THE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS; (B) THAT THE SERVICES WILL BE ERROR FREE OR FUNCTION IN AN UNINTERRUPTED MANNER; OR (C) REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE SERVICES IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. WITHOUT LIMITING THE FOREGOING, AMTECH MAKES NO WARRANTY OR REPRESENTATION REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, SUITABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY AI OUTPUT GENERATED BY THE AI-ENABLED CAPABILITIES. AI OUTPUT IS GENERATED BY AUTOMATED SYSTEMS AND MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES. AMTECH WILL NOT BE LIABLE FOR ANY DECISIONS MADE, ACTIONS TAKEN, OR FAILURES TO ACT BASED ON AI OUTPUT, AND CUSTOMER ASSUMES ALL RISK ASSOCIATED WITH ITS USE OF AND RELIANCE ON AI OUTPUT. THE WARRANTIES IN THIS SECTION 8 DO NOT APPLY, AND AMTECH SPECIFICALLY DISCLAIMS ALL WARRANTIES, WITH RESPECT TO EXTERNAL SOFTWARE AND ANY OTHER THIRD-PARTY PRODUCTS, SERVICES, SOFTWARE, OR COMPONENTS PROVIDED WITH OR INCORPORATED INTO, THE SERVICES. 

9. Indemnification. 

9.1 Amtech Indemnity. Amtech agrees to defend, indemnify, and hold Customer harmless from and against any and all third-party claims, losses, liabilities, damages and expenses of any kind (including, without limitation, reasonable attorneys’ fees) arising from or relating to an allegation that the Services infringe such third party’s United States patent or copyright (an “IP Claim”); provided, that Amtech is given prompt written notice of and detailed information with regard to any such IP Claim. If the Services are held in any such suit to infringe such a right and their use is enjoined, or if in the opinion of Amtech the Services are likely to become the subject of such a suit, Amtech may, at its sole option and expense, and as Customer’s sole and exclusive remedy, either: (a) procure for Customer the right to continue using the Services; (b) modify or replace the Services so they become non-infringing while giving substantially equivalent performance; or (c) terminate this Agreement and Customer’s rights hereunder and provide Customer a refund of any prepaid unused fees for the Services or portion thereof that is the subject of such IP Claim. 

9.2 Exceptions. Amtech’s obligations under Section 9.1 will not apply to the extent an IP Claim arises out of: (a) portions or components of the Services (i) not supplied by Amtech, (ii) made in whole or in part in accordance with Customer specifications, (iii) modified by or on behalf of Customer, or (iv) combined with other products, processes or materials; (b) Customer’s continued infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement; (c) Customer-Provided Materials or Customer Data; or (d) Customer’s use of the Services other than strictly in accordance with the Documentation, this Agreement, and applicable law. 

9.3 SECTION 9.1 (SUBJECT TO SECTION 9.2) STATES CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AND AMTECH’S AND ITS LICENSORS’ ENTIRE OBLIGATION AND LIABILITY FOR ANY ACTUAL OR ALLEGED CLAIM OF INTELLECTUAL PROPERTY INFRINGEMENT ARISING OUT OF OR RELATED TO THIS AGREEMENT. 

9.4 Customer Indemnity. Customer agrees to defend, indemnify, and hold harmless Amtech, its Affiliates, and their respective officers, directors, employees, and agents (the “Amtech Indemnitees”) from and against all third-party claims, losses, liabilities, damages, and expenses of any kind (including, without limitation, reasonable attorneys’ fees) arising from, relating to, or based upon: (a) Customer-Provided Materials or Customer Data; (b) Customer’s use of the Services; (c) Customer’s breach of this Agreement; (d) Customer’s submission of Personal Information to or through the Services in violation of this Agreement, including any claims by data subjects, regulators, or other third parties arising therefrom; or (e) Customer’s reliance on AI Output without implementing appropriate human review and oversight as contemplated by Section 5.9(b), including any claims, losses, or damages arising from decisions made, actions taken, or failures to act based on AI Output; in each case except to the extent Amtech is obligated to indemnify against such claim under Section 9.1 (subject to Section 9.2); provided, that Amtech is permitted to participate in the settlement or defense of the claim at its own expense with counsel of its choice. Customer will not settle any claim without Amtech’s prior written consent, unless the settlement includes a full and unconditional release of all Amtech Indemnitees from all liability and responsibility with respect to such claim. 

10. Limitation of Liability; Insurance.  

10.1 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AMTECH OR ITS AFFILIATES, SUPPLIERS, OR LICENSORS, OR ANY OF ITS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR CUSTOMER’S USE OR INABILITY TO USE (A) THE SERVICES, DOCUMENTATION, OR SERVICE ITEMS OR (B) ANY THIRD-PARTY SOFTWARE OR APPLICATIONS IN CONJUNCTION WITH THE SERVICES, DOCUMENTATION, OR SERVICE ITEMS, IN EACH CASE ((A) AND (B)) HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF AMTECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL AMTECH’S AND ITS AFFILIATES’, SUPPLIERS’, AND LICENSORS’ CUMULATIVE LIABILITY (WHETHER BASED ON AN ACTION OR CLAIM IN CONTRACT, TORT OR OTHERWISE) TO CUSTOMER OR ANY LICENSED USER ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE USE OR INABILITY TO USE THE SERVICES, DOCUMENTATION, OR SERVICE ITEMS EXCEED THE FEES PAID BY CUSTOMER TO AMTECH UNDER THE APPLICABLE ORDER FORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 

10.2 Insurance. Amtech will maintain the following insurance coverages in the following amounts during the Term:  

a. Commercial General Liability with limits no less than one million dollars ($1,000,000) per occurrence, and two million dollars ($2,000,000) in the aggregate; 

b. Workers’ compensation and employer’s liability insurance in amounts meeting minimum statutory limits required by applicable law of the state in which work is performed;  

c. Cyber Liability Insurance (including coverage for Professional Liability or Technology Errors and Omissions), with limits of no less than five million dollars ($5,000,000) in the aggregate; and 

d. Umbrella Liability that provides additional coverage over primary comprehensive general liability coverage, automobile liability, and employers’ liability limits, in an amount not less than four million dollars ($4,000,000) per occurrence.  

Amtech will provide Customer with evidence of coverage on request. 

11. Miscellaneous. 

11. 1 Government End Users. The Services, Documentation, and Service Items are “Commercial Items”, as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Unpublished rights reserved under the copyright laws of the United States. 

11. 2 Export Control. Customer will not use or otherwise export or re-export the Services, Service Items, or Documentation except as authorized by United States law and the laws of the jurisdiction(s) in which Customer is a resident or otherwise uses the Services, Service Items, or Documentation. In particular, but without limitation, the Services, Service Items, or Documentation may not be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List or any other restricted party lists. By using the Services, Service Items, and Documentation, Customer represents and warrants that it is not located in any such country or on any such list. 

11. 3 Cumulative Remedies; Injunctive Relief. The remedies provided herein will not be deemed exclusive, but will be cumulative and will be in addition to all other remedies provided by law or equity. Customer acknowledges and agrees that, because of the unique and proprietary nature of the Services, Service Items, or Documentation, actual or threatened breach of this Agreement by Customer would cause Amtech irreparable damage for which recovery of money damages would be inadequate, and that Amtech will be entitled to seek injunctive relief, specific performance, and other equitable remedies without the requirement of posting a bond and in addition to all other remedies provided hereunder or available to Amtech at law. 

11. 4 No Waiver; Time for Filing. No delay or omission in the exercise of any power or remedy available hereunder will impair of affect Amtech’s right to the exercise thereof. Waiver of any breach of any provision of this Agreement will not operate or be construed as a waiver of any subsequent breach. No action, regardless of form, arising out of the transactions contemplated herein may be brought by Customer more than one (1) year after the cause of action has accrued. 

11. 5 Non-Solicitation. Customer agrees that if Customer hires or engages as a consultant, employee, or otherwise any Amtech employee or any former Amtech employee within one (1) year of the date on which that employee’s employment with Amtech terminated, Customer will immediately pay to Amtech an amount equal to that employee’s annual salary as of the date on which employee’s employment with Amtech terminated, except where prohibited by law. Customer acknowledges that such payment is a reasonable estimate of the damages that would be suffered by Amtech for such solicitation and is not intended as a penalty. Customer’s obligation under this Section 11.5 will survive the termination of this Agreement. 

11. 6 Customer Reference. During the Term and at all times thereafter, Amtech may: (a) reference Customer as a customer (or former customer, as the case may be) of Amtech in advertising, marketing, and promotional materials designed to promote Amtech and its products and services anywhere in the world (such reference may include Customer’s name, approved logo(s), and any quotes provided by Customer), and (b) list Customer as a reference for future potential customers of Amtech. 

11. 7 Notices. All notices, requests, or other communications required hereunder will be in writing and will be deemed to have been duly given if delivered personally or mailed by United States certified or registered mail, pre-paid, return receipt requested, to the Parties or their permitted assignees at the address indicated in the Order Form (or at such other addresses as will be given in writing by either of the Parties to the other). 

11. 8 Severability. If any term or provision of this Agreement is held invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon a determination that any term or other provision is invalid, illegal, or unenforceable, the Parties will negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible. 

11. 9 Entire Agreement. No representations, warranties, or agreements, oral or written, express or implied, have been made to any Party hereto except as expressly provided in this Agreement. Customer acknowledges that it has read and understands all of the provisions of this Agreement. This Agreement contains the entire agreement between Amtech and Customer with respect to the subject matter hereof and supersedes and cancels any and all prior or contemporaneous oral or written communications, understandings, negotiations, and agreements between Amtech and Customer with respect to such subject matter. No amendment or modification to this Agreement or to either Party’s rights or obligations hereunder may be made in any manner (including without limitation by reference to usage of trade or other regular practice or method of dealing either within the computer industry or between the Parties) other than in writing with specific reference to this Agreement, and any such amendment or modification must be signed by a corporate officer of Amtech. Customer’s standard terms of purchase or vendor management terms (including purchase order terms or click-through terms), if any, are inapplicable. Captions used herein are for convenience only. Amtech reserves the right to modify, update, or revise this Agreement at any time in its sole discretion. Changes may be made to reflect, among other things, updates to our products or services, changes in applicable law or regulation, or for operational, legal, or security reasons. For material changes, Amtech will use commercially reasonable efforts to notify Customer in advance of the changes. Customer’s use of the Services following any changes to this Agreement will constitute acceptance of this Agreement (as revised).  

11. 10 Governing Law; Jurisdiction. This Agreement will be governed by the substantive and procedural laws of the State of Delaware, without reference to rules governing choice of law. Customer and Amtech hereby irrevocably consent to the exclusive jurisdiction and venue of the federal and state courts located in Wilmington, Delaware with respect to any claims, suits, or proceedings arising out of or in connection with this Agreement, and agree not to commence or prosecute any such claim, suit, or proceeding other than in the aforementioned courts; provided, however, Amtech will have the right to seek injunctive relief pursuant to Section 11.3 in any court of competent jurisdiction. 

11. 11 Binding Nature; Assignment. Customer may not assign this Agreement or any of Customer’s rights or delegate any of Customer’s obligations under this Agreement without the prior written consent of Amtech. Any attempt by Customer to assign or delegate without such prior written consent will be null and void. Amtech may freely assign, delegate, subcontract, or transfer any of its rights or obligations under this Agreement at its sole discretion. Subject to the foregoing, this Agreement is binding upon the Parties and their respective successors and permitted assignees.  

11. 1 Force Majeure. If Amtech is delayed in its performance of any obligation hereunder or prevented entirely from performing any such obligation due to causes or events beyond its reasonable control, including without limitation any act of God, fire, strike or other labor problem, failure of Internet or utilities, legal action, present or future law, government order, rule or regulation, such delay or non-performance will be excused and the time for performance will be extended to include the period of such delay or non-performance. 

Revision Date: 7/1/2026

 

EXHIBIT A 

Service Levels for Hosted Services 

 

1. Connectivity 

Amtech will not be responsible for Customer’s internet connection or for issues, problems or conditions arising from or related to Customer’s network connection, including bandwidth issues, network outages, and any other conditions that are caused by Customer’s Internet Service Provider or network connection. 

2. Support; System Availability 

Except as otherwise set forth in this Exhibit A, support for hosted Services will be generally available Monday through Friday from 7:00 a.m. to 7:00 p.m. Eastern Standard Time (EST) (“Business Hours”). 

The hosted Services will be available 99.50] of the time, measured in minutes, on a monthly basis, based upon the total number of minutes in the measured month, but excluding monthly scheduled maintenance times, and excluding Customer or third-party telecommunications/data communications/internet/power outages. 

3. Backup Policy 

Production backups of the data hosted by the hosted Services only (i.e., this does not include any data stored on Customer’s servers and client computers) are run by Amtech each night and stored at a different location from the production server. Amtech will retain production backups for a minimum of 6 months. 

4. Incident Recovery and Data Restoration 

Amtech is prepared to expedite data recovery from backup media in the event of a system failure or urgent data restoration request. Such data recovery and restoration services may be subject to additional hourly fees. 

5. SLA Credits 

Amtech will use commercially reasonable efforts to restore availability and connectivity of the hosted Services in the case of any interruption of Services availability. If availability of a particular hosted Service does not meet the availability standard set forth in paragraph 2 above for any month during the Term, then Amtech will apply, as a credit against future amounts owed Amtech by Customer (the “SLA Credit”), an amount equal to twenty-five percent (25%) of the monthly subscription fee owed by Customer under the applicable Order Form for the month during which such availability standard has not been met. Amtech agrees that, in the event of its failure to meet such availability standard, Amtech will apply the SLA Credit as a financial credit against the monthly subscription fee and as liquidated damages, which are believed by the parties to be reasonably indicative of the injury incurred by the Customer in the applicable circumstances. The SLA Credit will be applied against subsequent monthly fees and  other amounts due to Amtech under this Agreement, but will not under any circumstances be payable by Amtech out-of-pocket.

6. Termination 

If: (a) Amtech fails to meet the availability standard set forth in paragraph 2 above in any three (3) consecutive months; or (b) the hosted Services’ availability (determined in the manner set forth in paragraph 2 above) drops below 80% during any month during the Term, Customer may, without limiting Customer’s other rights and remedies, terminate the applicable Order Form upon notice to Amtech within thirty (30) days of the end of the last month in which Amtech fails to achieve such availability standard. 

 

EXHIBIT B 

Data Security Safeguards 

This Exhibit B sets forth the minimum technical and organizational security measures that Amtech will maintain in connection with the hosted Services, including the AI-Enabled Capabilities. Amtech may update these measures from time to time to reflect changes in technology, threats, and applicable law, provided that any such update will not materially diminish the overall level of protection afforded to Customer Data. 

1. Encryption. Amtech will encrypt Customer Data (including AI Input and AI Output) (a) in transit using TLS 1.2 or higher (or a successor protocol providing equivalent or greater protection), and (b) at rest using AES-256 encryption (or a successor standard providing equivalent or greater protection). Encryption keys will be managed in accordance with industry-standard key management practices, including secure generation, storage, rotation, and revocation of keys. 
2. Access Controls. Amtech will implement and maintain role-based access controls enforcing the principle of least privilege for all personnel, systems, and applications that access, store, or process Customer Data. Access rights will be reviewed no less than quarterly and promptly revoked upon personnel role change or termination. 
3. Multi-Factor Authentication. Amtech will require multi-factor authentication for (a) all administrative and privileged access to systems that store or process Customer Data, (b) remote access to Amtech’s production environment, and (c) access to encryption key management systems.
4. Logging and Monitoring. Amtech will maintain audit logs of access to and activity within systems that store or process Customer Data, including interactions with the AI-Enabled Capabilities. Logs will include, at a minimum, user identity, timestamp, action performed, and data or system accessed. Logs will be retained for a minimum of twelve (12) months, protected against tampering, and reviewed on a regular basis using automated monitoring and alerting tools. 
5. Tenant Segregation. Amtech will implement logical controls to segregate Customer Data from the data of other customers such that Customer Data is not accessible to unauthorized parties. Where the hosted Services are provided in a multi-tenant environment, Amtech will maintain isolation controls at the application, database, and infrastructure layers sufficient to prevent unauthorized cross-tenant access. 
6. Vulnerability Management. Amtech will maintain a vulnerability management program that includes (a) regular automated vulnerability scanning of systems used to provide the hosted Services (including the AI-Enabled Capabilities) no less than monthly; (b) risk-based prioritization and remediation of identified vulnerabilities, with critical vulnerabilities remediated within thirty (30) days of identification; (c) annual penetration testing of the hosted Services by a qualified independent third party, with results and remediation plans made available to Customer upon reasonable written request (subject to redaction of information relating to other customers); and (d) timely application of security patches to operating systems, applications, and third-party components. 
7. Secure Software Development Lifecycle. Amtech will maintain a secure software development lifecycle (“Secure SDLC”) for the development, deployment, and maintenance of the hosted Services, including the AI-Enabled Capabilities. The Secure SDLC will include, at a minimum: (a) secure coding standards and guidelines applicable to all development personnel; (b) code review processes, including peer review or automated review, prior to deployment to production; (c) static and dynamic application security testing integrated into the development pipeline; (d) change management controls requiring documented approval, testing, and validation prior to release of changes to production systems; (e) separation of development, testing, and production environments; and (f) periodic review and update of the Secure SDLC to reflect evolving threats, industry best practices, and applicable law. 
8. Incident Response. Amtech will maintain and test (no less than annually) an incident response plan that covers security incidents affecting the hosted Services, including incidents involving the AI-Enabled Capabilities, AI Input, and AI Output. In the event of a security incident that results in unauthorized access to, disclosure of, or loss of Customer Data, Amtech will (a) notify Customer without undue delay and in any event within seventy-two (72) hours of becoming aware of the incident; (b) provide Customer with reasonably detailed information regarding the nature and scope of the incident, the categories and approximate volume of data affected, and the measures taken or proposed to mitigate the incident and prevent recurrence; (c) cooperate with Customer in investigating and remediating the incident; and (d) provide such additional information and assistance as Customer may reasonably require to comply with its obligations under applicable law. 
9. Personnel Security. Amtech will ensure that all personnel with access to Customer Data or the systems used to provide the AI-Enabled Capabilities (a) are subject to appropriate background checks to the extent permitted by applicable law, (b) are bound by written confidentiality obligations consistent with Section4 of this Agreement, and (c) receive security awareness training upon hire and no less than annually thereafter, including training on risks specific to artificial intelligence systems. 
10. Business Continuity and Disaster Recovery. Amtech willmaintain and test (no less than annually) business continuity and disaster recovery plans for the systems used to provide the hosted Services, including the AI-Enabled Capabilities. Such plans will be designed to ensure the timely restoration of the hosted Services following a disruptive event.