Customer Portal
Customer Self-Service Portal for Packaging Manufacturers
Your customers get answers at 2 a.m. Your CSRs get their day back. Amtech’s Customer Care Portal gives your customers 24/7 self-service for quotes, reorders, order status, and shipment tracking, fully integrated with EnCore ERP, so your team spends less time answering “where’s my order?” and more time growing accounts.
What Is the Customer Care Portal?
The Customer Care Portal (CCP) is Amtech’s web and mobile self-service portal for packaging manufacturers’ customers, integrated with EnCore ERP and compatible with Imaginera. Customers can request quotes, place one-click reorders, check order and account status, track production and shipments in real time, initiate returns, and collaborate on design approvals, from any device, around the clock. Because CCP reads live ERP data, customers see the same real-time information your team sees.
Less “Where’s My Order?” More Time to Sell and Serve
Every status call a customer doesn’t need to make is time your team gets back. Here’s what that means for each seat in the front office.
For Customer Service and Customer Success: turn CSRs into in-house sales
- The portal absorbs routine status, accounting, and order inquiries, the calls and emails that fill a CSR’s day without growing a single account.
- Your customers’ third shift can do business at all hours, virtually extending your front office without anyone working nights.
- Freed from reactive inquiries, CSRs become in-house sales: managing accounts, solving real problems, and improving close rates.
For Sales: your account data, anywhere you sell
- Up-to-date customer information from any device, in front of the customer or on the road.
- Customers price common items from their customized pricing matrix, pull a quote, and book the order in one click, reorders happen without a single email.
- A modern digital storefront strengthens your brand on every interaction, not just sales calls.
For Presidents, COOs, and CFOs: stickier accounts, scalable service
- A portal your customers rely on daily is a barrier to competitive entry, switching away from you means giving up their visibility.
- Scale customer service capacity as you grow without scaling headcount.
- Independently audited security: CCP is Veracode Verified, with code continuously reviewed by an independent firm.
What Your Customers Can Do in the Portal
KPI dashboard
A tailored home-screen dashboard gives customers a 360° view of account and order status across days, weeks, and months.
One-click ordering
A customized pricing matrix lets customers price common items, get a copy of the quote, and book the order with a single click.
Production tracking
Customers follow orders through the production cycle in real time, down to the machine the job is currently running on, so they can plan their own operations.
Shipment tracking
Online delivery schedules with live truck mapping keep customers ahead of every delivery.
Design collaboration
Integration with Esko WebCenter and EnCore’s built-in workflow provides viewing and annotation tools for design review, editing, and approvals, pre-production collaboration in one place.
Advanced reporting
An integrated reporting suite built on Microsoft Reporting Services gives customers inventory and production planning tools.
Mobile apps
iPhone and Android apps let customers check inventory and shipment status, place reorders with approvals, and initiate GAs (returns) from anywhere.
Security Your IT Team Can Verify
A customer-facing portal has to be secure before it can be convenient. The Customer Care Portal is Veracode Verified, its code is continuously audited by Veracode, an independent security firm, so the software connecting your customers to your business is as secure as possible.
Connected to Everything Behind the Portal
CCP is only as good as the data behind it, and it runs on live EnCore data
EnCore ERP
Orders, inventory, accounting, and production status flow to the portal in real time.
Advanced Shipment Planning
Delivery schedules and live truck mapping keep shipment promises visible.
Electronic Proof of Delivery
Close the loop with digital delivery confirmation.
Quality
GAs initiated in the portal flow into quality workflows.
Amtech APIs
Connect external customer-facing applications and systems.
Label or flexible packaging converter? See Siteline, the customer service automation platform for Label Traxx.
FAQ
What is a customer portal for packaging manufacturers?
It is a secure web and mobile application where a manufacturer’s customers can serve themselves, requesting quotes, placing reorders, checking order and account status, tracking shipments, and approving designs, without calling or emailing customer service. Amtech’s Customer Care Portal does this with live data from EnCore ERP.
Can customers place orders directly through the Customer Care Portal?
Yes. A customized pricing matrix lets customers generate prices on commonly ordered items, receive a copy of the quote, and book the order with a single click. Reorders can also be placed from the mobile app, with approvals.
How does the portal reduce customer service workload?
Routine status, accounting, and order inquiries move to self-service, available 24/7 from any device. That removes the highest-volume calls and emails from the CSR queue, freeing the team to manage and grow accounts, the live page calls this transforming CSRs into in-house sales.
Can customers track production and deliveries in real time?
Yes. Customers can follow orders through the production cycle, down to the machine the job is running on, and view online delivery schedules with live truck mapping.
Does the Customer Care Portal support design approvals?
Yes. CCP integrates with Esko WebCenter and EnCore’s built-in workflow, giving customers viewing and annotation tools for design review, editing, and approval in one place.
Is the Customer Care Portal secure?
Yes. CCP is Veracode Verified, its code is continuously audited by Veracode, an independent application security firm.
Make It Easier to Do Business with You
See how packaging manufacturers use the Customer Care Portal to give customers 24/7 self-service, free their CSRs to sell, and make their accounts harder for competitors to win.
