Customer Care Portal
Amtech has built its business around creating a successful customer-centric strategy and delivering an unmatched customer experience. Utilizing web-based access our Customer Care Portal leverages the power within EnCore and extends it to your customers through a simple and intuitive interface. Customer’s love to do business with supplier’s who make it easy.
Empower your customers to quickly request quotes, place re-orders, check order status, and perform accounting inquiries from their own device at their convenience. 24x7 access ensures that your customer’s third shift can connect with your business at all hours, virtually extending the hours of your front office staff.
By removing customer service-related tasks from your front office and sales staff, you can refocus them and allow them to sell more. Provide your customers the ability to easily access critical information when it is convenient for them and see how it moves you ahead of the competition.
Now Veracode Verified
This means our code has been and is continually audited by an independent firm, Veracode, and is verified to ensure the software that runs your business is as secure as possible.
Curious About Cyber Security?
Deliver a Digital Customer Experience.
FOR "SELF-SERVICE" CUSTOMERS
• Provide a Digital Storefront
• Service Online Client Needs
• Deliver Real-Time, Immediate Answers
• Provide 24x7 Digital Access
• Reduce Phone Calls and Emails
• Transform CSR's to Inhouse Sales
• Improve Close Rates
• Strengthen Your Brand
• Create a Barrier to Competitive Entry
• Enhance Customer Stickiness
Compatible with iPhone and Android devices, your customers can simply download the Customer Care Portal mobile application for access anytime from anywhere. Integrated with EnCore, they can check in on inventory and shipment status, place re-orders with approvals, and initiate GA's.
EASY ONLINE INQUIRY
• Status
• Accounting
• Order Questions
SIMPLE RE-ORDER PLACEMENT
• Click of a Button
• Touch of a Screen
• Picture from Load Tag
PRE-PRODUCTION COLLABORATION IN ONE PLACE
• Amtech EnCore
• Esko WebCenter Integration