ABOUT THE COMPANY

Founded in 1946, HSM Packaging is a fourth-generation, family-owned paperboard packaging company based in the Northeast United States. Under the leadership of Travis Martin, President and Owner, HSM continues a legacy of resilience, adaptability, and innovation. Over the decades, the company has maintained consistent customer service and high-quality production.

 

CHALLENGE

The packaging industry has become increasingly competitive, demanding faster turnaround times, tighter margins, and higher expectations for quality and sustainability. HSM’s goal is clear: To provide the highest quality, most environmentally responsible paperboard packaging at the lowest price points possible, all while maintaining reliable, consistent service without supply chain disruption.

Achieving this goal requires accurate, up-to-date operational data, tight production controls, and seamless communication across departments. As a mid-sized, family-owned business, HSM also needed a reliable IT backbone without maintaining a large internal IT staff or managing complex server systems.

SOLUTION

Since 2005, HSM has partnered with Amtech Software, leveraging its suite of solutions to streamline operations, track KPIs, and modernize infrastructure. Initially, Amtech provided not only enterprise software but also comprehensive IT support—from server setup to maintenance.

“A long time ago, Amtech was our IT department. They did everything for us, top to bottom.” — Travis Martin

Amtech’s system enabled HSM to track core metrics like speed, time, and efficiency, providing vital data to improve decision-making and maintain competitive pricing.

“Speed and time are your two biggest KPIs… Amtech does a great job of tracking that. It’s very, very successful for where we’re at.” — Travis Martin

BENEFIT & IMPACT

Through its partnership with Amtech, HSM has achieved:

  • Operational consistency and uptime, even during crises.
  • Accurate data visibility that supports real-time decision-making.
  • Elimination of IT overhead, thanks to Amtech’s integrated support.
  • Improved production efficiency, helping maintain low pricing without compromising quality.
  • Scalability for future technology, with a path toward cloud infrastructure and AI-driven insights.

HSM’s ability to maintain service reliability and competitive pricing has strengthened customer trust and sustained growth.

“Part of the reason we meet our goals is because our data is always up to date. We’re constantly adjusting and shifting — and you can’t do that without good data.” — Travis Martin

 

FUTURE PLANS

As HSM looks toward the future, the company plans to transition to Amtech’s Encore platform and cloud-based hosting, reducing on-site server costs and downtime risks. HSM Packaging is also investing in new production equipment that includes AI-driven capabilities while remaining cautious about data security. With cloud hosting and modernized tools, HSM aims to continue its legacy of innovation—combining the craftsmanship of a family business with the efficiency and intelligence of next-generation technology.

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