Quality Management
Amtech’s Quality solution enhances the management of current quality processes within EnCore by taking events such as a simple complaint, request for credit, or returned goods and expediting resolution with an integrated CAPA management process. Alerts are displayed to users on screens such as customer, ship-to-order, inventory item, spec and PDE. This makes the NCR & RGA process simple and quick for your business and customers while ensuring alerts are maximized to prevent future quality issues.
Streamline the RGA Process
NON-CONFORMANCE REQUESTS (NCR)
• Embedded Workflow and Routing
• Linked to Orders, Production, and Inventory
• Detailed Audit Trail
RETURNED GOODS AUTHORIZATION (RGA)
• Multi-Level Approvals
• Quarantine Inventory
• Automatic Alerts
CORRECTIVE & PREVENTIVE ACTIONS (CAPA)
• Linked to NCR & RGA
• Track Internal Audits and Processes
• Task Assignment
IMPROVE QUALITY MANAGEMENT
• Provide flexibility with your corrective action process
• Improve typical quality event communication breakdown
• Add visibility into the quality issue resolution process
• Ensure root cause analysis is performed and follow up is effective
• Instill an engrained desire for constant improvement throughout your
plant
• Provide detailed reporting back to your customer about quality events
• Eliminate off-line quality management within your operations
• Deliver alerts preventing re-orders of specs that have had historical quality issues
• Streamline accounting processes associated with quality events