- About Us
If you do not have an iServe login, you will need to contact your company’s iServe administrator to have them set you up as an “Authorized User”. Futura Services does not have the authorization to set up new users for a company once the company’s iServe administrator is set up during iServe onboarding.
For any emergency issue (e.g. system down/not available), you MUST call our support department.
Emergency Support Numbers:
Imaginera | EnCore | Extensions: 215-639-5878
Cloud Hosting | Managed IT: 215-648-1996
Axiom Software: 952-949-0594 (during normal business hours) or 651-306-2224 (outside of normal business hours)
Our Support team is available for problems encountered with our software or for quick questions. Training is not a part of our Standard Support Agreement however, you have two options available to receive training:
You can contact us to upgrade your Standard Support Agreement to our Platinum Support Program if you anticipate needing to leverage ongoing and regular training.
Or if you think a few hours is all you need you can arrange for a block of training hours by contacting us at: firstname.lastname@example.org.
Our software solutions are leveraged to send and receive information from third-party applications and customer/vendor systems. Once these EDI/Interfaces are in place, tested and operating, there shouldn’t be issues unless something changes. When there are issues, we typically see the root cause is with data and/or changes to the third-party/customer/vendor delivery or recipient system. Therefore, our recommendation would be to contact the recipient system organization first to determine what changes have occurred on their end. You can submit a case in iServe and we would be happy to assist. Please be aware our services may be provided on a time and materials basis.