Platinum Software Support

Gain the Benefits

• Fully leverage your Amtech Solutions throughout your organization.
• Have an experienced support partner that understands your unique business needs.
• Identify and solve issues before they start with management from your designated representative.
• Spot educational needs and provide quarterly “fine-tune” training for your staff.
• Have a designated programming representative to assist with remediation toward your business needs.
• Workflow evaluation and training reducing and/or eliminating the need for costly RFEs.
• Move your support issues to faster resolution and avoid unnecessary costs.

Designated Support Representative

Your designated Support Representative will be an extension of your organization.

• Develops a deep understanding of your business
• Partners with you to align with strategic goals
• Meets with you on a weekly/regular basis
• Prepares and delivers monthly status reports
• Provides feedback, analysis, and suggestions
• Identifies potential training and education needs
• Manages software and enhancement issues

Fine-Tune Training

Your designated Support Representative is tasked with ensuring that your staff and team is fully leveraging your Amtech systems. 

• Quarterly webinars based on identified needs
• Perform training for further education of system
• Topics reviewed and decided upon with your input

Focused Programming

Focused programming will keep your Amtech systems running exactly how you need them to. 

• Assigned lead programming resource
• Attends planned customer meetings
• Focused on your software remediation efforts