Support

Upgrade to Platinum Support

Proactively Manage the Effectiveness of Your Software

Get the support you need when you need it.

Upgrade your support for better overall performance through knowledge, insights, training, and priority.  Available for both EnCore and Imaginera platforms, have the insurance measures in place so your organization can gain the greatest benefit from your Amtech systems. 

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Gain the Benefits

  • Fully leverage your Amtech Solutions throughout your organization
  • Have a dedicated and experienced support partner and resource that understands your unique business needs
  • Identify and solve issues before they start with management from your dedicated representative
  • Spot educational needs and provide quarterly “fine-tune” training for your staff
  • Have a dedicated programming representative to assist with remediation toward your business needs
  • Workflow evaluation and training reducing and/or eliminating the need for costly RFEs
  • Move your support issues to faster resolution and avoid unnecessary costs

Dedicated Support Representative

You assigned and dedicated Support Representative will be an extension of your organization.

  • Develops a deep understanding of your business
  • Partners with you to align with strategic goals
  • Meets with you on a weekly/regular basis
  • Prepares and delivers monthly status reports
  • Provides feedback, analysis, and suggestions
  • Identifies potential training and education needs
  • Manages software and enhancement issues

Fine-Tune Training

Your dedicated Support Representative is tasked with ensuring that your staff and team is fully leveraging your Amtech systems. 

  • Perform quarterly webinars based on identified needs
  • Perform training for further education of systems
  • Topics reviewed and decided upon with your input

Focused Programming

Focused programming will keep your Amtech systems running exactly how you need them to. 

  • Assigned lead programming resources
  • Attends planned customer meetings
  • Focused on your software remediation efforts

Upgrade to Platinum Support Today