Qualitek Service & Parts

Support

During Office Hours (8:00 am to 6:00 pm EST)

  • Call the Qualitek Office 770-543-0180.  Follow the prompts to be transferred to an engineer.  If the engineer is not available please touch “3” and you will be transferred to a live operator where you can leave a message.

Outside of Office Hours (6:00 pm to 8:00 am EST)

  • Call the Qualitek Support Number 770-543-0180 (option 9).  Follow the prompts.  Leave a message with your name and phone number.  The on-call engineer will be paged and will return your call within 30 minutes.

Online Training

Training Here

Continuous Improvement Program

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Free Phone Support: During the hours of 8am – 5pm Eastern Time you receive unlimited
telephone support.

Access to after hours support engineer: Between the hours of 5pm – 8am EST your call will
be answered by our service center that will put you in contact with a support engineer.

Quarterly System Audit Reports: System audit reports are performed remotely by one of our
engineers on a quarterly basis that help identify and suggest areas of improvement in your
system. The reports are emailed to your Site Champion for review and followed up with a call by
the engineer running the report to ensure you are getting maximum results.

Web Training Modules: To help on-boarding new hires, you get access to our web-training
modules. Each 5 to 10-minute module covers specific areas of system functionality.

10% Savings on Parts: During your subscription, you automatically receive a 10% discount off
of our standard list prices for hardware components. Shipping is billed at cost.

Discounted Labor Rates: Substantial labor discounts off our published rate sheets (See Below)

Free Mastery Course Tuition: Held at the Qualitek offices in Tucker, Georgia this two-day
course is specifically designed to help Maintenance and System Champions maximize utilization
of your system. The combination of hands-on and classroom training ensures your key users are
maximizing system potential. Discount is on Tuition Only--plant is responsible for all travel and
living expenses. Cost of tuition is $500 for CIP subscribers and $850 for Non-CIP subscribers.

 

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