Sign & Drive Sets New Standard in B2B Delivery

Thanks to major retailers like Amazon, today's consumers now expect real-time updates on their deliveries, from the moment an order is placed until it arrives at their doorstep. But this expectation for delivery transparency doesn't just apply to consumer transactions; B2B customers are also demanding greater visibility into their shipments. As a result, packaging manufacturers are feeling the pressure to provide real-time updates on their deliveries. That’s where EnCore Sign & Drive comes in.

Sign & Drive Delivers Win-Wins

Sign & Drive is an innovative new extension to Amtech's EnCore ERP that provides meaningful benefits to packaging manufacturers and their customers:

• Your customers gain greater insight to manage their incoming material.
• You and your customer benefit from faster recognition and resolution of shipping exceptions.
• You get paid sooner for deliveries.

Sign & Drive Delivers "When-Wins"

When a shipment leaves your dock and when it arrives at your customer’s dock – two key moments in the delivery cycle. Sign & Drive notifies both shipper and receiver of both events. Your customer gets the insight they need to manage materials (and, perhaps, their own production schedule that relies on them) you have real-time visibility into delivery status so you’ll never be left wondering “when?”

More importantly, though, you’ve delivered on your customer’s expectation of knowing when their goods are on the move and when they arrive. That level of transparency and service promotes customer satisfaction, which can lead to repeat business and increased loyalty. It’s a when-win.

Exceptions Are the Rule

Shortages happen. So do overages. So does damage. Frankly, there hasn’t been a piece of software developed that can prevent all the complications that might befall any order you place on a truck. That said, what Sign & Drive can do is make it easy for your customer to report any exceptions and you to resolve them.

Again, with Sign & Drive transmitting signatures and documents electronically and in real-time, there’s no delay between a shipping problem being noted and your customer service and accounting departments being notified so they can take corrective actions and adjust billing.

Little problems don’t have time to grow into big problems. Minor difficulties don’t lead to major delays. Customers stay customers.

Faster Proof Promotes Faster Payment

In the age of clipboards and paper documents, it can take days for a signed bill of lading to find its way back to your accounting department and trigger an invoice.

Sign & Drive eliminates that lag (and the potential for lost documents or manual entry errors, which cause even longer delays) with electronic signature capture and automatic invoicing: Your driver arrives at the dock, offloads the delivery, and captures a signature on an internet-connected tablet or cell phone. The signed proof of delivery is transmitted electronically to your billing department and immediately initiates invoicing the customer. What used to take days now takes mere minutes.

Velocity to invoice equals velocity to cash.

Wait…More Wins

Along with those three big win-wins, Sign & Drive delivers some additional benefits specifically for you, the manufacturer.

• Electronic signatures and documents reduce paper, which in turn reduces costs and aligns with the packaging industry’s commitment to sustainable practices.
• Sign & Drive can be used with your trucks, an outside fleet, or both at the same time. It’s flexible and scalable to meet and adjust to your shipping requirements.
• Sign & Drive works on any connected device, including the phones and tablets your drivers are likely already using. So, no need to purchase expensive, specialty devices or train your drivers on unfamiliar tech.

The Bottom Line

Ultimately, EnCore Sign & Drive is all about helping you to exceed customer expectations for transparency and service. By providing real-time updates and rapid resolution to exceptions, you can reinforce the trust and respect you’ve fostered in your customers, all while reducing your own costs and accelerating your revenue stream.

Submit the form below to schedule a demo today and see Sign & Drive in action.