ABOUT THE CUSTOMER

Labels & Systems, a Tampa, Florida-based label producer, operates uniquely within a warehouse attached to a historic cigar factory. With just four employees and one press, the company generates over $1 million in annual revenue, serving customers in 49 states, the Caribbean, and Mexico. Founded in 2001 by Michael Felitti, the company maintains a debt-free business model and prides itself on efficiency and customer-focused service.

 

CHALLENGES

As a small but fast-moving label producer, Labels & Systems needed a way to streamline operations and provide rapid customer service. Traditional estimating software lacked the manufacturing management capabilities required, and manual processes risked inefficiencies. Felitti needed a comprehensive solution to manage estimating, production scheduling, job tracking, and customer records seamlessly.

 

SOLUTION

Before opening its doors, Labels & Systems made two crucial investments: a brand-new Mark Andy press and Label Traxx print business management software. Label Traxx stood out as a complete solution, offering more than just estimating—it enabled full business management, from job tracking to accounting. Felitti leveraged the system to provide real-time quotes, manage production schedules, and maintain detailed customer histories, ensuring seamless operations and enhanced responsiveness.

 

BENEFITS AND IMPACT

  • Rapid Response to Customer Needs: Label Traxx enabled Felitti to provide instant quotes and production timelines, often while customers were still on the phone.
  • Efficient Job Tracking: The system maintained comprehensive customer records, facilitating quick reorders and tailored production recommendations.
  • No Bureaucracy, Faster Turnaround: With minimal layers of management, Labels & Systems adopted the motto: “We ship before others begin.”
  • Customer-Centric Operations: Felitti used data-driven insights to anticipate customer needs, sometimes printing extra labels in advance to ensure immediate availability.
  • Seamless Business Management: Label Traxx was the sole business software used, integrating accounting, estimating, and production management in one place.
  • Reliable and Scalable: The system’s reliability, combined with excellent technical support and a strong user group community, ensured continuous business improvements.

Labels & Systems’ investment in Label Traxx transformed its operations, allowing for unparalleled efficiency and customer satisfaction. With a strong reliance on technology and personalized service, the company has built a loyal customer base and a reputation for exceptional responsiveness. By leveraging Label Traxx to anticipate customer needs and streamline production, Labels & Systems continues to thrive in a highly competitive industry.

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