During Office Hours (8:00 am to 6:00 pm EST)
Outside of Office Hours (6:00 pm to 8:00 am EST)
Free Phone Support: During the hours of 8am – 5pm Eastern Time you receive unlimited
Access to after hours support engineer: Between the hours of 5pm – 8am EST your call will
be answered by our service center that will put you in contact with a support engineer.
Quarterly System Audit Reports: System audit reports are performed remotely by one of our
engineers on a quarterly basis that help identify and suggest areas of improvement in your
system. The reports are emailed to your Site Champion for review and followed up with a call by
the engineer running the report to ensure you are getting maximum results.
Web Training Modules: To help on-boarding new hires, you get access to our web-training
modules. Each 5 to 10-minute module covers specific areas of system functionality.
10% Savings on Parts: During your subscription, you automatically receive a 10% discount off
of our standard list prices for hardware components. Shipping is billed at cost.
Discounted Labor Rates: Substantial labor discounts off our published rate sheets (See Below)
Free Mastery Course Tuition: Held at the Qualitek offices in Tucker, Georgia this two-day
course is specifically designed to help Maintenance and System Champions maximize utilization
of your system. The combination of hands-on and classroom training ensures your key users are
maximizing system potential. Discount is on Tuition Only--plant is responsible for all travel and
living expenses. Cost of tuition is $500 for CIP subscribers and $850 for Non-CIP subscribers.