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Application Support
215-639-5878

Cloud Hosting | Managed Services
215-648-1996 

Patches & Fixes

Check out our patches & fixes resource to search our technical support and trouble shooting resources.

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Dedicated Analyst(s)  |  Priority Programming  |  Educational Webinars  |  Service Level Reporting & Updates

Live Remote Assistance

Amtech's technical support desk offers screen sharing solutions to tackle any situation.  Simply click your OS from the options below and download our support client.

Support: At Your Service

 

Application Support

Phone:
215-639-5878


Normal Support Hours:
Monday-Friday 8:30a-5:30p EST

Emergency Support Hours:
Monday-Friday 5:30p-8:30p EST
Saturday 10:00a-2:00p EST

Submit your case ➝

Cloud Hosting
/Managed Services

Phone:
215-648-1996


Normal Support Hours:
Monday-Friday 8:30a-8:00p EST

After Hours/Emergency Support:
Call: 215-648-1996

Submit your case ➝

Axiom Software

Phone:
952-949-0594


Normal Support Hours:
Monday-Friday 8:30a-5:30p EST

Submit your case ➝

Enroll in 24/7 Software Coverage

In need of more support than our support desk service offering provides? Upgrade to our 24/7 support access to ensure you have software coverage for your critical software issues that occur and are reported outside of normal business hours. 

Frequently Asked Questions

I do not have an iServe login, how do I get one?

If you do not have an iServe login, you will need to contact your company’s iServe administrator to have them set you up as an “Authorized User”.  Futura Services does not have the authorization to set up new users for a company once the company’s iServe administrator is set up during iServe onboarding.

For any emergency issue (e.g. system down/not available), you MUST call our support department.  
Emergency Support Numbers:

Imaginera | EnCore | Extensions:  215-639-5878  

Cloud Hosting | Managed IT:  215-648-1996

Axiom Software:  952-949-0594 (during normal business hours) or 484-709-1868 (outside of normal business hours)

Our Support team is available for problems encountered with our software or for quick questions.  Training is not a part of our Standard Support Agreement however, you have two options available to receive training:

You can contact us to upgrade your Standard Support Agreement to our Platinum Support Program if you anticipate needing to leverage ongoing and regular training.

Or if you think a few hours is all you need you can arrange for a block of training hours by contacting us at:  sales@amtechsoftware.com

Our software solutions are leveraged to send and receive information from third-party applications and customer/vendor systems.  Once these EDI/Interfaces are in place, tested and operating, there shouldn’t be issues unless something changes. When there are issues, we typically see the root cause is with data and/or changes to the third-party/customer/vendor delivery or recipient system.  Therefore, our recommendation would be to contact the recipient system organization first to determine what changes have occurred on their end. You can submit a case in iServe and we would be happy to assist. Please be aware our services may be provided on a time and materials basis. 

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